Frequently Asked Questions
Everything you need to know about bringing your family's memories to life.
How long does it take to receive my custom portrait?
Each portrait is meticulously crafted by our artists. Typically, you will receive a digital proof for approval within 3-5 business days. Once approved, printing and shipping take an additional 5-7 business days.
What photo quality is required for the best results?
For the highest quality print, we recommend uploading high-resolution photos taken in natural lighting. If your photo is too low-quality, our support team will contact you to request an alternative before we begin.
Can I include pets in my family portrait?
Absolutely! We believe pets are family too. You can include your furry friends in any portrait style at no additional cost per pet.
What is your return policy on custom artwork?
Because our products are custom-made to order, we cannot offer traditional returns. However, we provide unlimited revisions during the proofing stage to ensure you are 100% satisfied before we print.
What materials do you use for your frames and canvases?
We use gallery-grade cotton canvas and sustainably sourced solid wood frames. Our inks are archival-quality and UV-resistant to ensure your portrait never fades over time.
Do you offer international shipping?
Yes, we ship our portraits worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.