Returns & Exchanges

At The Family Portrait Company, we want your custom artwork to be a cherished centerpiece in your home. If your portrait arrives damaged or doesn't meet our quality standards, we offer a 30-day satisfaction guarantee to ensure your memories are perfectly preserved.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Submit Quality Photos

  Provide clear photographs of the portrait and the packaging if the item arrived damaged to help us expedite your replacement.

• 3.
  Review & Approval

  Our design team will review your request within 48 hours to determine if a reprint or a full return is the best solution for your specific case.

• 4.
  Receive Your Replacement

  Once approved, we will prioritize your new portrait in our production queue and ship it to your doorstep at no additional cost.